Al-Anon Customer Service
How the WSO’s Customer Service Team Can Support You
Every day, Al-Anon’s World Service Office Customer Service team supports hundreds of members with a wide range of questions and requests. Assistance is available in English, French, and Spanish. You can contact the World Service Office (WSO) by phone at 757-563-1600 or via email custserv@al-anon.org, and one of our Customer Service representatives will help with any of the following:
- Change of address for your Forum subscription or your literature order
- Ordering gift subscriptions
- Questions about your personal or group contribution
- Inquiries about Conference Approved Literature (CAL) availability
- Questions about leaving a bequest to Al-Anon in your will
- Placing personal literature orders
- Literature orders for a Literature Distribution Center (LDC) or an Al-Anon Information Service (AIS/Intergroup)
- Orders of CAL in English, French, and Spanish for international General Service Offices (GSOs)
- Questions about the shipping status of your order
Whether you are a newcomer or a longtime member, we’re here to personally help you get whatever you may need for your recovery. Our Customer Service team is available to assist you Monday through Friday, from 8:00 am to 5:00 pm ET.
Reprinted with permission of Al-Anon Family Group Headquarters, Inc., Virginia Beach, Virginia.
Michigan Al-Anon Group Records Change:
If you have any information about permanent or temporary changes to a group, including
- name
- location (including instructions)
- day or time
- type ("Families and Friends only" (closed) or "Families, Friends and Observers welcome" (open)
- services (beginners, child care, etc.)
- Group Representative (GR)
- Current Mailing Address (CMA)
- phone contacts,
Please email the details of those changes to miafgrecords@gmail.com and your local district. The Area Records Coordinator will update WSO records where appropriate.
To update or change information related to a group, go to this link:
https://al-anon.org/for-members/group-resources/group-records/changes-existing-al-anon-group/
Free Resources for Public Outreach
Free Resources for Public Outreach
Is your group or committee excited to start public outreach but doesn’t know where to
start? Did you know Al-Anon oCers free, downloadable literature that can be used for public
outreach?
Some helpful resources include:
• Are You Troubled by Someone’s Drinking? (S-17)
A simple 20-question leaflet to help individuals determine if Al-Anon might be right
for them.
• Fact Sheet for Professionals (S-37E)
Ideal for counselors, healthcare providers, educators, and other professionals
seeking to understand the family disease of alcoholism and how Al-Anon can help.
• Al-Anon Faces Alcoholism (AFAM)
Al-Anon’s outreach magazine helps families and friends of alcoholics learn about Al-Anon and is a valuable resource for professionals seeking to refer clients or patients to the program.
Visit al-anon.org/free-downloads to explore and download your free materials today.
ACCESS TO SERVICE MANUAL, MIAFG POLICY MANUAL, & GOOGLE DRIV
FREE DOWNLOADABLE COPY OF THE AL-ANON SERVICE MANUAL (2022-2025): https://al-anon.org/for-members/members-resources/manuals-and-guidelines/service-manual/
ACCESS TO MIAFG NEW POLICY MANUAL JANUARY 2025: https://drive.google.com/drive/u/3/folders/1XMiYNhL14cctKygPm3f6n67SlPPBy_5r
AL-ANON WORLD SERVICE & AA EXTERNAL RESOURCE LINKS
All of the links on this page open a new tab or browser window with the desired content. This site is not responsible for the contents of linked sites on this page or elsewhere.
Al-Anon Related
- Al-Anon Meeting Search from World Service Office where you can find meetings anywhere in the US and Canada
- Al-Anon and Alateen World Service Office (WSO)
- Al-Anon World Service Office on Facebook
- Explore Conference Approved Literature (CAL)
Alcoholics Anonymous® (A.A.) Related
Al-Anon’s Sixth Tradition states, “Although a separate entity, we should always cooperate with Alcoholics Anonymous.” (Used with permission from Al-Anon and Alateen Groups at Work 2018)
- A.A. National and Global
- A.A. Huron Valley Area Intergroup office
- A.A. Area 33: Southeast Michigan
- A.A. Central Michigan Intra-Area 32
- A.A. Western Michigan Area Assembly 34
- A.A. Northern Michigan Central Office
Alcoholics Anonymous World Services, Inc. has not approved, endorsed, or reviewed this website, nor is it affiliated with it, and the ability to link to A.A.’s site does not imply otherwise.
For Professionals
Al-Anon recognizes the vital role of addiction professionals in addressing the impact of alcoholism on individuals and families.
During National Recovery Month, observed each September in the US, and International Recovery Day, celebrated globally on September 30th, members are encouraged to share the Al-Anon message of hope and help with professionals who may encounter families impacted by alco
Al-Anon Family Groups, which includes Alateen, has been in existence for more than 70 years as a community resource providing support to those affected by someone else’s drinking. Today, there are about 30,000 Al-Anon and Alateen groups meeting in 112 countries. Our meetings are anonymous and confidential. There are no dues or fees for membership. For meeting information, go to this link or call 1